+ USD$10 call credit
If you are a frequent international traveler, or you are traveling for a longer period of time, then the Passport service is for you.
You get a Global and US phone number that works in over 190 countries and you save up to 90% on international roaming costs!
Got an iPad or iPhone? Need a Micro or Nano SIM?
Standard, Micro and Nano SIM cards are available for purchase.
Many new phones such as the iPhone 4 and the iPad require Micro SIM cards, the iPhone 5 and iPad mini require Nano SIM cards.
There is an option to select your SIM card type during Step 1 of the purchase process (learn more)
International Calls and International Roaming
Per minute rate to call a landline or a US Cell Phone
Per minute rate to call a mobile *
Per minute rate to receive a call ¶
Rate to send a text message
Per minute rate to call Customer Service or listen to voicemail
Determine the zone for the country you are traveling to and use the table above to find the applicable rate. A per minute surcharge applies to call some non-key countries. View applicable countries
- The cost of a call from the United Kingdom (zone 1) to a landline in any other country is $0.49 USD per minute and to a mobile phone is $0.84 USD per minute.
- The cost to receive a call when you are in France on your Global +44 number (zone 1a) - nothing!
All rates quoted in US dollars. You are billed in 1 minute increments.
§ A USD 35c connection fee applies to each call made (from all Zones) or received (outside Zone 1).
* The cost of calling a cell phone in the United States and Canada is the same as calling a landline.
¶ There is a 19c per minute surcharge to receive calls on your US +1 number in all countries.
» It costs 10c per text message to receive text messages on your US +1 number in all countries.
^ In the United States you must enter 3 followed by the PIN when turning your phone on. Failure to follow these steps will result in you being charged a higher rate.
Prepaid Data is available for customers with applicable devices who wish to read and send emails and access the Internet using their mobile phone or tablet while traveling.
You can also use prepaid Data in the following ways:
If you're going to take your smartphone or tablet away with you, check out how much data you might use for commonly used apps like Facebook, Twitter and Skype.
How much does it cost?
Rates are based on kilobytes of data used, and start from 49c per MB (or 4.8c per 100KB). The minimum charge is for 100KB and further usage is charged in increments of 100KB. A minimum charge of 50c per session applies.
View rates for all countries
Sending a photo via email or MMS using phone with a VGA camera will use 100KB of data in many cases and will cost approximately 5c in the United Kingdom, 25c in Australia and $1.00 in Mexico.
Find out more about coverage and configuring your phone for data.
All our products come with standard data rates and purchasing a Data Bundle is a great way to get the best value mobile internet while you’re away in any of the countries listed below.
What are Data Bundles?
Data Bundles provide you with a separate credit balance which is used for surfing the web, emailing, streaming music and videos and all other kinds of data usage on your smartphone, tablet or laptop.
What’s more, because you’re buying more credit upfront our Data Bundles provide you with up to 200% additional bonus credit. See the table below for details.
|Bundle name||You Pay||You Get||Bonus Value|
|Lite Data Bundle||$49||$66.15||35% extra credit|
|Medium Data Bundle||$69||$142.14||106% extra credit|
|Heavy Data Bundle||$119||$357.00||200% extra credit|
Data bundles can be used in any of the following countries:
Albania, Antigua & Barbuda, Aruba, Australia, Azerbaijan, Barbados, Belgium, British Virgin Islands, Cayman Islands, China, Croatia, Cyprus, Cyprus (North), Czech Republic, Denmark, Dominica, Egypt, Estonia, Finland, France, Germany, Greece, Guernsey, Hong Kong, Hungary, Ireland, Isle Of Man, Italy, Jamaica, Jersey, Latvia, Lithuania, Malta, Monaco, Montserrat, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Sierra Leone, Slovakia, South Africa, Spain, St Kitts & Nevis, St Lucia, St Vincent & The Grenadines, Sweden, Switzerland, Thailand, Trinidad & Tobago, Turkey, Turks & Caicos, United Kingdom, United States
Voicemail is automatically enabled. An inbound caller will be directed to voicemail if the call is not answered within 30 seconds, if the phone is switched off or if there is no coverage. A text message will be sent to notify you of a new voicemail.
To listen to voicemail, dial 121 from your phone and press the call, send or OK key (ignoring any messages on the screen). The messages will be played in order of last received.
To change your greeting message, dial 732 from your phone and press the call, send or OK key (ignoring any messages on the screen).
To disable voicemail, dial 866 from your phone and press the call, send or OK key (ignoring any messages on the screen).
To enable voicemail, dial 869 from your phone and press the call, send or OK key (ignoring any messages on the screen).
Dial 187 and press the call, send or OK key (ignoring any messages on the screen). The account balance will be sent in a text message.
No charge applies.
Dial 191 and press the call, send or OK key (ignoring any messages on the screen).
You will be connected to the Self service recharge menu. Have your credit card handy.
No charge applies.
Dial 154 and press the call, send or OK key (ignoring any messages on the screen).
You will be connected to 24/7 Customer Service.
This feature can be used to let your family and friends call you from landlines, payphones and US and Canada cell phones at no charge to themselves, saving them the cost of a call. To call you, they just need to dial a toll-free number, provided by you, and enter your phone number. You will be charged a USD$0.39 per minute surcharge to receive the call, in addition to the incoming per minute call rate for the country where you are.
To enable, dial 373 and press the call, send or OK key (ignoring any messages on the screen).
To disable, dial 282 and press the call, send or OK key (ignoring any messages on the screen).
Please note a call is not made. You will receive a message saying Toll-free calling is either enabled or disabled.
Auto-recharge automatically recharges your account with USD$30 when your balance falls below USD$5. The automatic recharge is instantaneous and you receive a text message when it occurs.
Enable or disable Auto-recharge at any time by signing into your account online or by calling Customer service. You can also change the minimum balance and the charge amount.
To enable, dial 171 and press the call, send or OK key (ignoring any messages on the screen).
To disable, dial 393 and press the call, send or OK key (ignoring any messages on the screen).
Please note a call is not made. You will receive a message saying Auto Recharge is either enabled or disabled.
Calls to your phone number may be forwarded to any other number. You will be charged the standard rate for zone 1 landline or mobile, depending on whether the call is forwarded to a landline or mobile phone, and if a surcharge applies.
To enable, dial 102+ followed by the country code and number you wish to forward to (for example 102+18582742686), then press the call, send or OK key (ignoring any messages on the screen).
To disable, dial 103, then press the call, send or OK key (ignoring any messages on the screen).
You can link your international phone service to your Facebook account:
Comments left on your Facebook wall by Family and Friends will automatically be sent to you via text message for free. There is a limit of 20 free messages per day.
Your replies to these text messages will be posted on your Facebook wall. You will be charged the standard text message rate.
You can post updates to your Facebook wall simply by sending the update via text message to 8888. You will be charged the standard text message rate.
Click Here for more information
Your Global phone number and PIN are printed on the SIM card.
You can also find out your Global phone number by dialing 568 (using this service) - you will be sent a text message with your details shortly after.
Please keep the credit card sized SIM card holder in your purse or wallet. Calling and texting is automatically activated once you pick up a network for the first time.
When you receive your package, you should:
When you turn your phone on and pick up a network in the United States for the first time using this service, your US Number will be automatically sent to you via text message. You can also get your US number two other ways:
Using this service is a little different from normal calling but so easy!
^ If the call back does not happen, please refer to the following section on Prefix dialing.
Prefix dialing (how to make a call when call back does not occur)
If you are trying to make a call and the call back does not occur or if you hear a message saying the call cannot be completed, please do the following:
Dial *126* followed by the country code (1 in the United States), area code and phone number, followed by #.
If you wish to call 03 9010 0225 in Australia, dial *126*61390100225#
If you wish to call 0207-943-2772 in the UK, dial *126*442079432772#
If you wish to call 213-337-5555 in the US, dial *126*12133375555#
How to receive a call
Just like at home - when your phone rings simply answer the call.
Family and friends can call you for free (Toll-free calling)
You're about to travel, but your family and friends think that since you are traveling the world it will be too hard and too expensive to call you. Toll-free calling is the answer! Toll-free calling makes it easy for family and friends to call you from landlines, payphones and US and Canada Cell Phones at no charge to them.
Here's what to do:
Your family or friends will not be charged if they are using a landline, payphone or US or Canada Cell Phone. You will be charged a USD$0.39 per minute surcharge to receive the call, in addition to the incoming per minute call rate for the country where you are.
Please note: Family and friends will need to have international text messaging enabled on their cell phone accounts in order for them to send a text message to your Global +44 number. However they can send a text message to your US +1 number as per normal.
Buying more calling time is simple. Use your American Express, Mastercard or VISA card to add USD $30, $50, $100, $150 or $200 to your account.
There are six easy ways to recharge your account.
Retail Locations (US only)
If you're visiting the USA, you can purchase recharge vouchers from many of the largest and most well-known retailers, as well as thousands of independent locations across the country.
To ensure the retail location nearest you offers recharge vouchers, please use the following store locator.
What voucher should I ask for?
When in store ask the retailer for an ekit - Passport recharge voucher. $20, $30, $50 & $100 vouchers are available to purchase.
Using the website
Using a landline, hotel or payphone (toll free call)
Note: a per minute rate applies to call a toll-free access number from your mobile phone.
Using your Passport service phone (the call is free)
Via 24/7 Customer Service (charges apply)
Auto-recharge automatically recharges your account with USD $30 when your balance falls below USD $5.
Enable or disable Auto-recharge at any time by signing into your account online, by calling Customer Service or by dialing a short number on your phone (refer to Features). You can also change the minimum balance and the charge amount.
The automatic recharge is instantaneous and you receive a text message when it occurs.
From landlines, hotels and payphones:
Note: a per minute rate applies to call a toll-free access number from your mobile phone.
From your mobile phone (charges apply):
Download a print-friendly version of the user guide.
User guide (395KB PDF file)
Your Service will remain active indefinitely if you use a charged service (such as making a call, or sending a text message) within any six month period.
We will send you an email and text message notification one week in advance of your Service becoming inactive. If your Service does become inactive, all your remaining credit (including the credit that comes included with the SIM) will expire. However, we will automatically re-instate your full expired credit balance (including any remaining initial included call credit) if you recharge your account with $30 or more via Customer Service within fifteen (15) months of last use, or purchase a new SIM card from Customer Service after fifteen (15) months.
US number expiry terms After 2 months of inactivity your US number may be changed when you go to use it again. If it has changed you will receive the new US number via text message. You can ensure that you retain your US number indefinitely by paying USD $0.50 per month for each number. Simply visit www.rechargeminutes.com, click on the 'Get number' menu option, enter your number and PIN, and click on the 'Keep Number' button (in the Account status section).
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eKit offers communication products and services for travellers including international mobile phones and SIM cards, phonecard, PC to phone calling, Travel tools, Travel journal and blog and 24/7 Customer support in seven languages.