Help / FAQs

This is a great place to start looking for answers to your questions about eKit's mobile phones and SIM cards.

Frequently asked questions

Getting started
How do I place an order?
Am I charged tax?
Is my handset compatible?
How do I unlock my mobile phone?
How do I insert a SIM card into my mobile phone?

Mobile phones

See a list of compatible handset models here

SIM cards

Click on the link for the service you have purchased for information on making & receiving calls, rates, coverage, features and instructions on recharging your account. For some services, you can also download and print a user guide.

Global and regional SIM cards
list_global

If you recently purchased one of our services, click on it below
Global Premium
Global Travel
Passport
Passport Lite
Passport Plus
Home & Roam

 
If your number starts with +44 and / or +1, please sign in and click on "My Service" to view the help page for your service.
 
If your number starts with +423

Contact Customer Service for a free replacement.
         
A   B   C

Argentina
Australia
Austria
 
Bahamas
Barbados
Belgium
Brazil
 
Canada
Caribbean
China
Croatia
Cyprus
Czech Republic
         
D, E, F   G, H   I, J

Egypt
Fiji
France
French Polynesia
 
Germany
Greece
Hong Kong
 
India
Ireland
Ireland and the UK
Israel
Italy
Jamaica
         
K, L   M, N   O, P, Q, R

Kenya
 
Malaysia
Mexico
Netherlands
New Zealand
 
Philippines
Poland
Portugal
Russia
         
S   T   U, V, W, X, Y, Z

Singapore
South Africa
Spain - Happy Movil
Spain - Lebara
 
Thailand
Turkey
 
United Kingdom
UK and Ireland / Home and Roam
United States - SIMple Calling
United States - AT&T
Vietnam